We stand by the products we sell and want you to have the best results possible every time. Additionally, we want you to know that you can return your product if it is not working for you.
Includes: Supplements, shampoos, topicals
Guarantee Length: 90 days (3 months) from the date of purchase
Opened Products: Eligible for refund minus an 18% handling fee
Unopened Products (must be in the same condition you received it): Eligible for a 100% refund. (Original shipping costs, if applicable, are non-refundable)
Returns within the Continental U.S.: Free return shipping provided
International Returns / Outside the Continental U.S.:
Product must be postmarked before the 90-day guarantee expires
Must be received within 10 business days after the guarantee period ends
Return shipping cost is the responsibility of the customer
Guarantee Period: 180 days (6 months) from the purchase date
Opened/Used Device: Refund minus a 25% restocking fee
Unopened Device (must be in the same condition you received it): 100% refund
Original shipping costs, if applicable, are non-refundable
Contact Us First
Call: 480-222-4247
We'll send you instructions and a Free return label if your order is eligible for free return.
Prepare Your Return
Include all original components and packaging
If reusing the original packaging, please remove or cover any old shipping labels.
Apply the new return label provided
For orders not eligible for free return label, you need to ship the package via a carrier that provides tracking. We are not responsible for packages that are lost or undelivered.
Processing Time
Refunds are processed within 10 business days of receiving your return
Some banks may take an additional up to 10 business days to reflect the refund
Contact us anytime at support@advancedtrichology.com or visit our Contact Page
