It Works or Your Moneyback!

3 or 6 Months Unconditional Satisfaction Moneyback Guarantee and FREE Returns!

We stand by the products we sell and want you to have the best results possible every time. Additionally, we want you to know that you can return your product if it is not working for you.

Guarantee on All consumable products for 90 days. 

Guarantee on LC Elite Laser of 180 days (6 months) from the date of purchase.

Free Returns for consumable products within the Continental United States.

Outside of the Continental US and Laser Cap orders must be postmarked received prior to the guarantee and received within 10 business days of the end of the guarantee period. Return shipping fee should be handled by the buyer.

All consumable products automatically come with a 90-day guarantee from the date of purchase. If for any reason you want to return your product, you can. Simply call us to receive a Return Authorization number prior to the end of the guaranteed date, send the product to us with a tracking number, and receive a refund within 10 business days.

• All unopened products in resellable conditions are subject to 100% Moneyback when returned within the guarantee period.
• All opened products are subject to an 18% restocking fee.
• We do not refund order shipping costs.

The LC Elite Laser has a 180-day (6-month guarantee). If for any reason you want to return your LC ELITE Laser, you can. Simply call us to receive a Return Authorization number prior to the end of the guaranteed date, send the product to us with a tracking number, and receive a refund within 10 business days.

• An unopened laser in resellable conditions will receive 100% Moneyback when returned within the guarantee period.
• All opened LC Elite Laser devices are subject to a 25% restocking fee.

What to do when returning your product:

Step 1: Call 480-222-4247 to receive your Return Authorization Number within the guarantee period.

Step 2: Package your product with all original components and send the package back to Advanced Trichology. Include your RA# on the outside of the package and be sure to ship the product with a postal carrier that will offer you a tracking number. We are not responsible for lost packages that have not been delivered to our warehouse.

Step 3: Once received by us, please allow 10 business days for processing and refund to be issued. Some merchant service providers can take up to 10 additional business days to put the money back into your account.

Any Questions? Call us at 480-222-4247 or Contact Us